Corporate Profile


CanaPlus Consulting is a system integrator partner of Genesys Corporation, providing contact center solutions in workforce management, multimedia routing and other agent productivity enhancement solutions. CanaPlus Consulting is focused on providing contact center solutions to solve competing demands to increase number of customer contacts, maximize their outcome, and reduce the cost of servicing these clients while enhancing their satisfaction levels. We tackle these challenges by building creative,fully automated customer self-service channels using Natural Language Speech...

News & Events

05-Feb-2010

CanaPlus is pleased to announce that it has been awarded a manage service contract for Vodafone NZ.

31-Mar-2010

CanaPlus has successfully deployed the Autonomy etalk Observe voice recording module for a division of DHL in Singapore.

20-Apr-2010

CanaPlus Consulting Pte Ltd has been awarded the Asian Banker Technology Implementation Awards for best back office and technology support.

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15-Sep-2010

Eptica is recognised in Gartner's Web Customer Service Magic Quadrant. Read more

27-Jan-2011

CanaPlus has been appointed "Authorized Expert Partner" by Alcatel Lucent Enterprise business unit. This is in recognition of the expertise CanaPlus has achieved in the Alcatel Lucent Enterprise product range.

27-Jan-2011

CanaPlus has successfully rolled out the next generation contact centre for Singapore General Hospital using the latest Genesys Laboratories contact management solution.

14-Feb-2011

CanaPlus has successfully rolled out enhancements to contact centre system for Canon Singapore Pte Ltd using Genesys Laboratories contact management solution.

15-Feb-2011

CanaPlus and Eptica are at Contact Centre Asia 2011. Amara Hotel, Singapore. 15th to 16th February 2011.

17-Feb-2011

CanaPlus is having it's annual company retreat and team building event at Phuket Island, Thailand from 18th to 20th February 2011.

10-Mar-2011

Alcatel-Lucent named a winner in the CRM Magazine 2011 Service Leaders awards for IVR.

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27-Jan-2011
CanaPlus has successfully rolled out the next generation contact centre for Singapore General Hospital using the latest Genesys Laboratories contact management solution.
Partners

Autonomy’s technology forms a conceptual and contextual understanding of any piece of electronic data including unstructured information, be it text,  email, voice or video.

No.1 provider of contact center software solutions in workforce management, multimedia routing and other agent productivity enhancement solutions.

From speech technologies that help companies offer superior customer service experiences, to healthcare solutions that help physicians focus on patient care instead of documentation, to imaging technologies

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