Corporate Profile
CanaPlus Consulting is a system integrator partner of Genesys Corporation, providing contact center solutions in workforce management, multimedia routing and other agent productivity enhancement solutions. CanaPlus Consulting is focused on providing contact center solutions to solve competing demands to increase number of customer contacts, maximize their outcome, and reduce the cost of servicing these clients while enhancing their satisfaction levels. We tackle these challenges by building creative,fully automated customer self-service channels using Natural Language Speech...
Partners
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Eptica is the leading European multilingual solution for Customer Interaction Management including Web Service, Email Management, Chat, Fax-Letter- SMS and Knowledge management for Customer Service. |
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Autonomy’s technology forms a conceptual and contextual understanding of any piece of electronic data including unstructured information, be it text, email, voice or video. |
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No.1 provider of contact center software solutions in workforce management, multimedia routing and other agent productivity enhancement solutions. |