As smart phone and tablet use grows, customers are demanding richer and more personalized mobile experiences. However, today’s mobile apps usually only offer self-service capabilities such as checking balances or flight schedules. They do little to provide customer engagement.
Genesys Mobile Engagement connects today’s app-driven, mobile consumer to customer service. It enables companies and organizations to bring live support and improved customer conversations to today’s mobile application experience.
With Genesys Mobile Engagement, customers can simply ‘push’ a button inside a mobile app to be connect directly to an agent, who receives session information, customer history, preferences, location, and other contextual information for quick resolution.